Role OverviewWe're looking for a strong, decisive Operations Manager to lead from the front. This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.
What You Will Do
You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.
Why It Might Be a Fit
If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own.
Requirements
- Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing
- Strong understanding of service, installation, sales, and operational best practices
- Demonstrated success managing P&L in a residential service environment
- Strong technical knowledge of HVAC systems, plumbing, and applicable building codes
- Ability to balance strategic thinking with hands-on execution
- Highly organized with strong operational discipline
- Strong communicator who can motivate teams and hold them accountable
- Proficiency with field service management software; ServiceTitan experience strongly preferred
- Experience leading through growth and change preferred
- Valid driver's license and insurable driving record
Benefits
- Competitive base salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company vehicle, phone, and tablet
- Leadership development and clear growth opportunity within a growing platform
- Real ownership and autonomy over a branch with room to run
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