Role OverviewThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. This role involves managing the Front Office operation, providing support to other departments, and ensuring all areas of the hotel meet Paramount standards. The Operations Manager will also handle guest requests, complaints, and emergencies, as well as perform various administrative tasks.
What You Will Do
Key responsibilities include assisting the Director and Assistant Director of Front Office, providing shift coverage in F&B operations, balancing hotel room type inventory, and monitoring the Nor 1 upsell program. The Operations Manager will also handle special guest requests, attend meetings, and participate in M.O.D. coverage.
Why It Might Be a Fit
To be successful in this role, you will need to be able to multitask, prioritize departmental functions, and meet deadlines. You should also be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Strong communication and problem-solving skills are essential for this position.
Requirements
- At least 5 years of progressive experience in a hotel or related field
- Proficient in Windows, Company approved spreadsheets, and word processing
- Previous supervisory responsibilities
- Ability to multitask and prioritize departmental functions
- Effective communication and problem-solving skills
Benefits
- Competitive salary
- Paid time off (PTO)
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Bonus/commission structure
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