Role OverviewThe Operations Manager is a key leadership position responsible for driving operational performance across multiple service locations. Reporting directly to the Director of Operations, you will lead a team of Field Service Managers, support continuous improvement initiatives, and ensure consistent execution of processes that create exceptional customer experiences.
What You Will Do
You might start your day reviewing operational and financial metrics, identifying trends, and partnering with Field Service Managers on improvement plans. By mid-morning, you're collaborating with Customer Experience, Service, or HR to solve issues, improve processes, or support staffing needs.
Why It Might Be a Fit
You'll have the opportunity to step into a highly visible leadership position with significant influence on the future direction of the business. As the organization grows, you'll play an instrumental role in scaling operations, developing leaders, and supporting strategic acquisitions.
Requirements
- 6+ years of progressive operations leadership experience
- Experience leading managers, supervisors, or multi-layered teams
- A track record of improving operational performance through data, KPIs, and process improvements
- Strong business acumen with experience managing budgets, financial performance, and operational metrics
- Excellent communication and relationship-building skills
- The ability to lead change and support organizational growth
- Experience in a field service, distributed workforce, or multi-location environment (preferred)
Benefits
- Company vehicle and equipment
- Competitive salary
- Health, dental, life, and vision insurance
- 8 paid holidays
- 3 weeks of PTO
- 401(k) with company match
- A team-first culture where leadership, accountability, and collaboration matter
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