Role OverviewThe Operations Manager will be responsible for managing a staff of Regional Service Technicians, providing mentoring, and ensuring divisional commitment to Service Level Agreements. They will also interface with customer support centers, work with retail store management, and represent the division in process improvement reviews.
What You Will Do
The main responsibilities of the Operations Manager include managing a staff of Regional Service Technicians, providing necessary mentoring, ensuring divisional commitment to Service Level Agreements, and evaluating service delivery reports. They will also interface with customer support centers, work with retail store management, and represent the division in process improvement reviews.
Why It Might Be a Fit
To be a fit for this role, you should have extensive experience with technology systems and hardware, excellent communication and interpersonal skills, and the ability to mentor staff in providing exemplary customer service skills. You should also have a strong sense of urgency and retail business orientation.
Requirements
- High school diploma or equivalent required, college degree preferred
- Minimum of 3 years technology help desk or IT store support experience
- Extensive experience with technology systems and hardware
- Excellent communication and interpersonal skills required
- Ability to mentor staff in providing exemplary customer service skills
- Extensive experience working with Microsoft Office Suite, with appropriate emphasis on Word, Excel, and Outlook
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