Role OverviewThe Operations Manager is a member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged, productive store team through strong leadership. This position is not part of the Retail Management Development Program and is not eligible for direct promotion to Store Manager.
What You Will Do
Lead others and work effectively with store crews, supervise and direct activities of the store's crew, and communicate information to store crew and supervisors. Support the Store Manager with action plans for operational and service improvement, and assist customers with questions, problems, and complaints while promoting the CVS customer service culture.
Why It Might Be a Fit
This role requires deductive reasoning, advanced analytical and computer skills, and advanced communication, leadership, and influencing skills. Candidates must be able to work a full-time flexible schedule including early morning, overnight, and weekend shifts, and respond to urgent issues. Retail manager or supervisor experience is preferred. The position offers a comprehensive benefits package including dental, vision, wellness resources, employee discounts, and other programs.
Requirements
- Deductive reasoning ability, advanced analytical skills and computer skills
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Benefits
- Dental insurance
- Vision insurance
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs
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