Role OverviewThe Operations Manager is responsible for daily dispatching, load planning, and monitoring route utilization to achieve high service levels. The main customer contact, the Operations Manager focuses on DOT and safety compliance, monitoring preventative maintenance, KPI reporting, and payroll confirmation. Driver coaching for retention is also a key responsibility.
What You Will Do
The Operations Manager will confer with customers or supervising personnel to address questions, problems, or equipment. They will also monitor personnel and driver utilization to coordinate service and schedules, schedule or dispatch drivers to appropriate locations, and prepare daily work and run schedules.
Why It Might Be a Fit
The ideal candidate will have 10+ years in the transportation industry, 5+ years developing talent in managers, and 5+ years managing to a P&L. They will also have excellent communication skills, both verbal and written, and strong relationship building skills.
Requirements
- Bachelor’s degree strongly preferred
- 10+ years in the transportation industry
- 5+ years developing talent in managers
- 5+ years managing to a P&L
- Excellent communication skills, both verbal and written
- AS400, Omnitracs, TMW and Geotab experience preferred
- Strong relationship building skills
- Excellent organizational and planning skills
- Strong customer service orientation
- Proficient in Microsoft products including Word, Excel and PowerPoint
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