Role OverviewThe Operations Manager is responsible for the day-to-day operational performance of the hotel, focusing on revenue generation, cost control, guest satisfaction, and associate development. The Operations Manager acts as a key member of the property's leadership team and serves as Manager on Duty as scheduled.
What You Will Do
Provide visible, day-to-day leadership across hotel operations, drive guest satisfaction, and ensure procedures are followed. Monitor and manage financial performance, including forecasting and expense management.
Why It Might Be a Fit
The Operations Manager must have a demonstrated ability to lead cross-functional hotel teams and drive operational results, with strong financial acumen and excellent communication skills.
Requirements
- Minimum 3 years of progressive hotel operations experience
- OR a 4-year degree with 2+ years of related experience
- OR a 2-year degree with 3+ years of related experience
- Demonstrated ability to lead cross-functional hotel teams and drive operational results
- Strong financial acumen — comfortable with forecasting, reforecasting, and expense management
- Excellent communication skills — verbal and written — across all levels of associates and guests
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Valid driver's license for the state of Florida
Benefits
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Term Life and AD&D Insurance
- Employee Incentive Program
- Voluntary Life Insurance (self, spouse, and child)
- Hotel Stay Perks (Marriott and Hilton programs)
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Educational Reimbursement
- Paid Time Off
- Manager in Training Program (where applicable)
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