Operations Professional

Cetera
Saint Cloud, MN
Category Customer Service
Job Description
Cetera Financial Group is seeking an Operations Professional for their Operations team in St. Cloud, MN. The role involves providing operational support, customer service, and administrative tasks.

Requirements

  • Provide high-level operational, customer service, and administrative support in the Operations department.
  • Responsible for daily processing of work associated with the department.
  • Respond to telephone/email/chat or written correspondence inquiries from internal and external customers.
  • Perform research as requested on customer accounts.
  • Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
  • Comply with processes and procedures of the team and any regulatory requirements.

Benefits

  • Inclusive health, dental, vision and life insurance plans.
  • Easy access to mental health benefits.
  • 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days.
  • 401(k) Savings plan with a generous company contribution.
  • Paid parental leave.
  • Health Savings and Flexible Spending Account options.
  • Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
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