Operations Project Manager

Requirements

• Track, manage, and follow up on operational initiatives and action items originating from meetings, emails, and leadership discussions.
• Maintain accurate project status updates, timelines, owners, and dependencies.
• Proactively identify risks, delays, or gaps and escalate as needed.
• Develop structured agendas for leadership and project meetings.
• Prepare pre-read materials and ensure meetings are outcome-focused.
• Capture decisions, action items, and next steps; distribute meeting summaries and ensure follow-through.
• Coordinate calendars and schedules to support project execution and leadership priorities.
• Schedule recurring meetings, resolve conflicts, and protect time for critical initiatives.
• Develop, document, and update Standard Operating Procedures (SOPs) for service operations.
• Ensure SOPs are current, accessible, and communicated effectively across teams.
• Support process standardization and continuous improvement efforts.
• Gather, compile, and present KPI and operational reports from NetSuite and other systems.
• Support leadership with timely insights to monitor performance and initiative progress.
• Serve as the action item and accountability manager for ensuring supported leaders are following through with initiatives/directives
• Prepare service leaders for weekly 1:1s with the Managing Partner.
• Support leaders in delivering consistent, structured departmental updates.
• Act as a coordination point between leadership and operational teams to ensure clarity and alignment.