Operations Services Manager

State of Oklahoma
Oklahoma City, OK
Category Operations
Job Description
Operations Services Manager will oversee service desk operations and ServiceNow platform administration, providing direct leadership to supervisors and staff, and implementing staffing plans and resource allocations. This role requires experience in IT service delivery, enterprise support, or operations management, and a strong understanding of ITIL framework and ServiceNow.

Requirements

  • Bachelor’s degree in Information Technology, Business, or related field or equivalent mix of education and professional experience.
  • 3+ years of experience in IT service delivery, enterprise support, or operations management.
  • 2+ years of direct experience supervising a technical team or service desk.

Benefits

  • Generous leave including 15 days of vacation, 15 days of sick leave, and 11 paid holidays annually.
  • Comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
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