Operations Specialist 1

B&H Photo
Any Location, NJ
Category Operations
Job Description
Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement.

Requirements

  • Provide guidance and direction to department employees during daily operations
  • Monitor employee output, order flow, department progress, and operational performance
  • Use operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs
  • Prepare and review daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results
  • Communicate performance updates, concerns, and operational needs to department leadership
  • Reinforce SOPs, safety expectations, quality standards, and performance requirements
  • Assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed
  • Support shift start-up, work assignments, labor movement, and department adjustments
  • Help identify process issues and recommend practical improvements based on data and floor observations
  • Participate in root cause analysis and corrective action follow-up

Benefits

  • Competitive salary
  • Medical benefits
  • 401K plan
  • Employee discounts
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