Role OverviewOperations Specialists create a welcoming environment for guests and community members by modeling warm service, supporting front desk operations, and maintaining a clean facility. They may also support gym programs, birthday parties, and events. This role is part of a community-driven climbing gym that aims to cultivate excitement for movement, belonging, and community. The team is guided by core values of Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented.
What You Will Do
The Operations Specialist will greet and orient guests, support customers with questions, process purchases and returns, respond to and resolve customer concerns, maintain a clean facility, and perform regular safety walkthroughs. They will also facilitate facility orientations, support gym programs and events, and participate in staff meetings and training sessions.
Why It Might Be a Fit
The ideal candidate will have previous customer service or cashiering experience, effective communication and interpersonal skills, and excitement about working in a climbing, fitness, and community environment. They should be able to follow procedures and work both independently and as part of a team.
Requirements
- Previous customer service or cashiering experience preferred
- Effective communication and interpersonal skills
- Excitement about working in a climbing, fitness, and community environment
- Ability to follow procedures and work both independently and as part of a team
Benefits
- Free Bouldering Project membership for you and a plus one
- Discounts on gear, merchandise, and local retail partners
- A joyful, supportive, and respectful work culture
- Commuter benefits and access to wellness programs
- Eligible to participate in a 401(k) retirement savings plan
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