Operations Specialist

The Operations Specialist role supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance. The role is part of a team that supports regional operations through workflow improvement, training, and process optimization. The team maintains knowledge of payer guidelines, products, and services to ensure compliance.

What You Will Do

Core responsibilities include supporting regional operations through workflow improvement, training, and process optimization. The role involves reviewing and processing documentation, navigating EMR systems, analyzing workflows, and implementing solutions to improve efficiency and quality. The role also involves collaborating with teams and leadership to resolve issues and communicate trends.

Why It Might Be a Fit

To be a fit for this role, you should have one year of relatable work experience, a high school diploma, and an Associate's degree in a relatable field or equivalent work experience. You should also have experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service. Excellent verbal and written communication skills, analytical, problem-solving, and decision-making abilities with attention to detail are also required.

Requirements

• One year of relatable work experience
• High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service
• Excellent verbal and written communication skills
• Analytical, problem-solving, and decision-making abilities with attention to detail
• Ability to multi-task in a fast-paced environment
• Proficient computer skills – Microsoft Office and healthcare systems
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan