Role OverviewThe Operations Supervisor supports the front desk team and overall gym operations through daily leadership, coordination, and direct service. This role is the lead staff member on shift—ensuring that policies are followed, customers are supported, and the facility remains clean, safe, and welcoming.
What You Will Do
Lead Operations Specialists on shift, coach and model BP standards for customer service, monitor team performance, offer in-the-moment feedback, and support a positive, professional work environment.
Why It Might Be a Fit
We're looking for someone with customer service experience, strong communication and interpersonal skills, and the ability to stay calm and organized during busy shifts or unexpected challenges.
Requirements
- Customer service experience
- Strong communication and interpersonal skills
- Ability to stay calm and organized during busy shifts or unexpected challenges
- Familiarity with climbing gyms, fitness centers, or high-traffic service environments preferred
- A growth mindset and the desire to help others succeed
Benefits
- Free Bouldering Project membership for you and a plus one
- Discounts on gear, merchandise, and local retail partners
- Commuter benefits
- Access to wellness programs
- Eligibility to participate in a 401(k) retirement savings plan
]]>