Role OverviewThe Operations Support Coordinator plays a key role in ensuring that EnterSource’s customers receive exceptional service and support. This position is responsible for coordinating communication between customers, internal teams, and field operations, managing service requests, and ensuring issues are resolved efficiently.
What You Will Do
Serve as the primary point of contact for customer inquiries, service requests, and issue escalations. Manage customer communications via phone, email, and ticketing systems with professionalism and empathy.
Why It Might Be a Fit
The ideal candidate is highly organized, customer-oriented, and thrives in a fast-paced environment. Strong communication, problem-solving, and organizational skills are required.
Requirements
- High school diploma or equivalent
- 2+ years of experience in customer support, coordination, or administrative roles
- Proficiency in Microsoft Office Suite, CRM systems, and ticket management platforms
- Ability to multitask and remain calm under pressure in a dynamic environment
- Strong attention to detail and commitment to delivering high-quality service
Benefits
- Competitive salary
- Performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off, holidays, and flexible scheduling options
- Opportunities for professional growth and advancement
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