Operations Support Desk Agent

KONE
Moline, IL
Job Description
Join KONE as an Operations Support Desk Agent to provide excellent customer service and technical support for mobile devices. As a key team member, you will analyze and resolve technical issues, collaborate with colleagues, and promote a positive culture.

Requirements

  • Extensive experience in device support for both iOS and Android operating systems
  • Experience in large-scale provisioning and deployment of mobile devices
  • Experience in using vendor-supported portal actions (Version, AT&T, Rogers, Tangoe)
  • Experience supporting Multi Factor Authentication
  • Experience in an international matrixed organization
  • Knowledge of LEAN/Six-Sigma/DMAIC principles and experience identifying process improvement opportunities
  • Working knowledge of VMWare/AirWatch and supporting deployed devices
  • Working knowledge of SAP
  • Understanding of Active Directory principles and policies
  • Demonstrates effective communications, interpersonal and teamwork skills
  • Champions and initiates change and helps others to embrace change
  • Exhibits a high level of Integrity
  • Demonstrates superior work ethic
  • Posses a can-do and positive approach to their work
  • Turns problems/issues into opportunities for success
  • Attacks opportunities with vigor

Benefits

  • Competitive salary
  • Flexible work schedule
  • Opportunities to learn and grow
  • 401k Employer Match
  • 401k Employer Non-elective Contribution
  • Well-being Program
  • Medical, Prescription, Dental and Vision Insurance
  • Digital Health Solutions & Telehealth
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Family Assistance Program (EFAP)
  • Family & Medical Leave
  • Parental Leave
  • Leave to Care for a Domestic Partner
  • Paid Time Off & Holidays
  • Company Paid Life and AD&D Insurance
  • Supplemental Life and AD&D Insurance
  • Company Paid Short-term and Long-term Disability
  • Buy-Up Long-term Disability
  • Critical Illness Insurance
  • Hospital Indemnity & Accident Insurance
  • Identity Theft Protection
  • Legal Insurance
  • KONE Credit Union
  • Tuition Reimbursement
  • Commuter Benefits
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