Role OverviewThis position is responsible for build, maintenance and problem solving in FlowCast and other Physician Services supporting applications. The Operations Support Specialist provides support to over 50 Erlanger multi-specialty practices.
What You Will Do
Key responsibilities include creating provider schedules, completing provider requests, working with clinic management, providing telephone support, performing end user training, and developing registration project plans.
Why It Might Be a Fit
The ideal candidate will have knowledge of medical terminology, computer skills, and experience in Flowcast, IDX Centricity, Ebridge, Invision, Cerner, or Epic systems. Excellent communication skills and phone etiquette are also required.
Requirements
- High School Diploma or 5-10 years of medical or customer service experience
- Knowledge of medical terminology and computer skills, including understanding of Microsoft Windows applications
- Solid experience in Flowcast, IDX Centricity, Ebridge, Invision, Cerner, or Epic systems
- Excellent communication skills and phone etiquette
- Basic knowledge of insurance guidelines
- Ability to multitask and work in a fast paced environment
- Ability to effectively interact with physicians, patients, and other staff members
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