Role OverviewThe Operations Support Specialist (HVAC) will provide dedicated support for HVAC customers by building strong relationships and delivering timely, personalized service. The role requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy.
What You Will Do
Provide personalized support to the HVAC group of customers, manage high volumes of daily order updates, interact with team members to achieve optimal response times, and proactively monitor and follow up on back-ordered orders.
Why It Might Be a Fit
The ideal candidate will have 1+ year(s) of experience in a customer-centric role, be able to empathize and provide outstanding customer service, and have a knack for digging into details to find the best possible resolution.
Requirements
- 1+ year(s) of experience in a customer-centric role
- Ability to empathize and provide outstanding customer service
- Proficiency in MS Office, SAP, Cliq, and Salesforce
- Quality, high-speed internet connection at home
- Genuine positive, outgoing, team-spirited, one-for-all personality
- Proficiency in English (both written and verbal)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401(k)/401(k) match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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