Operations Support Specialist

The Operations Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission. The role involves working cross-functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner. The position requires a thorough understanding of client impacts, order dispatch, and company footprint.

What You Will Do

The Operations Support Specialist will be responsible for understanding and applying Standard Operating Procedures (SOPs) to daily tasks, building and maintaining positive relationships with Field Leadership, capturing and accurately recording incidents reported by field personnel, and demonstrating ability to identify appropriate escalation paths. The role also involves exhibiting excellent customer service skills, working quickly and accurately during times of Storm Response, and maintaining a working knowledge of office and field policies and procedures.

Why It Might Be a Fit

The ideal candidate will have strong written and verbal communication skills, prioritization, problem-solving, dispatching, critical thinking, and decision-making skills. The candidate should also be able to work quickly and accurately during times of Storm Response and maintain a working knowledge of office and field policies and procedures.

Requirements

• High School Diploma
• One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
• Strong written and verbal communication skills
• Prioritization
• Problem Solving
• Dispatching
• Critical Thinking
• Decision Making
• Active Listening
• Interpersonal Skills

Benefits

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities