Operations Training Specialist

Delta Dental of Washington
Spokane, WA
Category Education
Job Description
Our Training team is looking for someone like you to support the Operations team by training new employees, managing learning programs, and monitoring ongoing learning and development throughout Customer Service and Claims Processing.

Requirements

  • Strong communication skills, with the ability to present clearly in both classroom and virtual settings.
  • Ability to engage with diverse groups and ensure understanding across all staff levels.
  • Excellent organizational skills to plan, prepare, and manage training sessions effectively.
  • Collaborative mindset to work with departments and leadership on process improvements and interdepartmental changes.
  • High attention to detail in maintaining accurate training plans, documentation, and materials.
  • Efficient in managing multiple tasks, including inbox inquiries and documentation maintenance.
  • Proactive in identifying opportunities for continuous improvement in training and operational processes.
  • Willingness to travel to other sites in Washington State as needed.
  • Ability to utilize systems and tools supporting contact center, claims, provider relations, and group administration (previous experience preferred).

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Tuition Reimbursement
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