OPS QUALITY CONTROL ANALYST - 65650034

Requirements

• Certification as ombudsman
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively both orally and in writing
• Ability to operate general office equipment
• Ability to conduct assessments and fact-finding interviews
• Ability to investigate, analyze and resolve complaints
• Ability to write reports
• Ability to deal effectively with people
• Ability to perform basic arithmetic calculations
• Knowledge of basic investigative techniques
• Knowledge of the rules governing Ombudsman investigations and assessments
• Ability to collect and analyze evidence
• Ability to use deductive reasoning
• Ability to analyze information and determine its validity
• Ability to write accurate investigative reports
• Ability to make independent decisions
• Ability to conduct thorough investigations
• Ability to maintain strict confidentiality
• Ability to establish and maintain effective working relationships with others
• Apply the policies, procedures, and programs governing the agency
• Ability to communicate with others to obtain and verify information
• Ability to analyze and interpret written, numerical, and verbal data from various sources
• Ability to type and prepare reports and memoranda accurately and timely
• Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies
• Ability to read, understand, and apply regulations, and policy directives
• Ability to fulfill all ombudsman program certification and continuing education training requirements
• Proficiency in Microsoft Office Suite and Windows

Benefits

• Participation in state group insurance
• Participation in the Florida Deferred Compensation Plan
• State of Florida 401(a) FICA Alternative Plan
• Flexible Spending Accounts