OPS RECORDS ANALYST

The OPS Records Analyst will perform duties that assist with the processing of Social Security disability claims. The incumbent will have good oral and written communication skills, maintain a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The primary duties require maintaining medical records and consultative examination processes.

What You Will Do

The incumbent will answer calls routed to the Development Unit, return voicemail messages, deal directly with claimants and claimant's representatives, and make outgoing calls to ask investigative questions. The incumbent will also initiate, develop, and maintain electronic record management activities involved with knowledge of when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed.

Why It Might Be a Fit

The incumbent must be able to communicate effectively, operate standard office equipment, collect and evaluate data relating to disability claims, and understand and apply applicable rules, regulations, policies, and procedures relating to disability benefits.

Requirements

• Ability to communicate effectively
• Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer)
• Ability to collect and evaluate data relating to disability claims
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to disability benefits
• Ability to work independently
• Ability to utilize problem-solving techniques
• Ability to establish and maintain effective working relationships with others

Benefits

• State Group Insurance coverage options
• Retirement plan options
• Flexible Spending Accounts
• Direct deposit