Optometric Communication Manager - Greenwood, IN

Eyetastic Services
Greenwood, IN
Category Customer Service
Job Description
A boutique eyecare practice seeks a Patient Communication Manager to lead a call center team in ensuring a warm and professional patient experience with every phone call.

Requirements

  • 2+ years of experience in healthcare scheduling, patient access, or call center environments
  • Demonstrated leadership or supervisory experience
  • Exceptional communication skills with a patient-first and professional approach
  • Experience coaching, training, and developing others
  • Comfortable with scheduling/EHR systems and office software
  • Track record of data-driven process improvement
  • Ability to thrive in a fast-paced, high-call-volume environment

Benefits

  • Comprehensive optometry and customer service training
  • Supportive, collaborative team environment
  • Growth and advancement opportunities
  • Engaging workplace committed to work-life balance
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