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Optometric Communication Manager - Greenwood, IN
Eyetastic Services
Greenwood, IN
Category
Customer Service
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Job Description
A boutique eyecare practice seeks a Patient Communication Manager to lead a call center team in ensuring a warm and professional patient experience with every phone call.
Requirements
2+ years of experience in healthcare scheduling, patient access, or call center environments
Demonstrated leadership or supervisory experience
Exceptional communication skills with a patient-first and professional approach
Experience coaching, training, and developing others
Comfortable with scheduling/EHR systems and office software
Track record of data-driven process improvement
Ability to thrive in a fast-paced, high-call-volume environment
Benefits
Comprehensive optometry and customer service training
Supportive, collaborative team environment
Growth and advancement opportunities
Engaging workplace committed to work-life balance
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