Oracle HCM Support Lead

Requirements

• Lead an offshore support team to deliver ongoing support and preventative maintenance for Oracle HCM Cloud solutions
• Manage development of new interfaces and reports
• Maintain Sarbanes-Oxley (SOX) compliance and manage related audit and regulatory activities
• Coordinate quarterly updates, patches, and P2T (clone) refreshes across all non-production and production environments
• Monitor and manage incident tickets and Oracle Service Requests (SRs)
• Optimize Oracle Cloud utilization by monitoring and planning CSU allocation (pre-paid units of labor) and PaaS service consumption to maximize ROI
• Partner with stakeholders to define, refine, and maintain a strategic roadmap for future projects and enhancements
• Operate within Arconic’s IS standards, conventions, and BU/RU IT requirements, ensuring all methodologies, support processes, and procedures are properly followed
• Drive stakeholder engagement and adoption of Oracle AI capabilities through education, collaboration, and change-management activities
• Facilitate security assessments and reviews for HR cloud applications and related solutions