Order Entry Representative II

A.Y. McDonald Mfg. Co.
Dubuque, IA
Job Description
The Order Entry Representative II role builds on foundational order entry responsibilities by managing more complex orders, resolving escalated issues, and serving as a subject matter expert in systems and processes. The role requires a people-first approach, technical expertise, and a service-oriented attitude.

Requirements

  • Handle requests for specification sheets, stock checks, fab sheets, catalogs, and price sheets.
  • Process bin label requests
  • Assist with quotes and the quote department in preparation of quotes.
  • Provide additional customer support by handling orders that require special instructions or follow-up steps.
  • Collaborate with various departments, including sales, customer service, and PIC to ensure timely order fulfillment and delivery.
  • Complete new customer setups
  • Record activities in CRM, such as logging certain types of phone calls, and update and reviewing other information in CRM as needed.
  • Coordinate with subsidiaries to strengthen operations and elevate customer experience

Benefits

  • Major medical (BCBS)
  • Delta dental and vision
  • Company sponsored basic life insurance
  • Short-term disability
  • Voluntary life insurance
  • Accidental death and dismemberment
  • Long-term disability
  • Competitive 401(k) with company matching
  • Generous Paid Time Off
  • 10 paid holidays
  • Company giveaways, family picnics, and more!
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