Role OverviewAs an Order Fulfillment Specialist, you will be responsible for preparing daily orders for ecommerce fulfillment and ensuring customer satisfaction.
What You Will Do
You will use systems such as Commerce Hub and Syteline for generating sales orders, shipment labels/paperwork, and work with our team to ensure proper inventory is picked and shipped.
Why It Might Be a Fit
You will be the difference between their customer experience being just average or an exceptional one. You'll need to be detail-oriented, well-organized, work quickly, and proactively problem solve.
Requirements
- Well organized with an aptitude for detail
- Sense of urgency
- Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations
- Proven customer support experience
- Strong communication & active listening skills
- Good conflict resolution skills
- Strong problem solving & independent decision-making skills
- Ability to work both independently & as a part of a team
- Ability to prioritize tasks and communicate and present information to customers, peers, and all levels of management
- Knowledge of shipping and transportation methods and rates
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