Order Management & Billing Lead

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application. The Order Management and Billing leader will lead day-to-day execution across the order-to-invoice lifecycle while translating new products, pricing models, and operational requirements into scalable, accurate, and audit-ready capabilities.

What You Will Do

Own the day-to-day execution of Order Management and Billing Operations, ensuring orders are processed accurately, provisioning and billing requirements are complete, invoices are delivered on time, and operational issues are resolved promptly. Lead the daily operating cadence with BPO and external delivery teams, including workload prioritization, queue management, service-level performance, issue resolution, and clear escalation paths.

Why It Might Be a Fit

You might thrive in this role if you have 10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment. Expert understanding of enterprise SaaS Order-to-Cash processes across subscription, usage-based, hybrid, and other complex monetization models.

Requirements

• 10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations
• Expert understanding of enterprise SaaS Order-to-Cash processes
• Hands-on experience with CPQ, ERP, billing, and payment platforms
• Demonstrated ability to influence senior stakeholders and communicate complex issues clearly
• Proven experience owning core Order Management and Billing processes
• Working knowledge of ASC 606 and strong experience with month-end close, billing and usage reconciliations, SOX controls, and audit-ready operational processes
• Proven track record leading large-scale, cross-functional OTC initiatives
• Strong data fluency and ability to use operational metrics and analysis to identify root causes, evaluate tradeoffs, and guide investment decisions

Benefits

• Relocation assistance
• Flexible work arrangements
• Opportunity to work with a leading AI research and deployment company
• Chance to contribute to ensuring that general-purpose artificial intelligence benefits all of humanity