Order Management Specialist I
Carlisle Companies
Dallas, TX
Job Description
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for an Order Management Specialist to join our Customer Service team in Wylie, TX.
As an employee of Carlisle, you will enjoy the following benefits:
Day 1 coverage for medical, dental and vision insurance
Life and Accidental Death & Dismemberment insurance
Leave and disability income protection
Employee Assistance Program (EAP)
Health Advocate and insurance concierge services
Paid Time Off – paid sick days, paid vacation days and 11 paid holidays annually
401(k) retirement savings plan with company match
Employee Stock Purchase Plan
Flexible Spending Accounts for medical, dependent, & commuter expenses
Educational Assistance Program (tuition reimbursement) for employees
Job Summary
This position is the primary liaison between divisions of Carlisle and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.
Duties and Responsibilities:
Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.Works with colleagues in inventory and production planning to source material for
Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
Creates a strong relationship with customers, representatives, and regional
Required Skills/Abilities/Knowledge:
Effective written and verbal communication
Strong negotiation
Basic mathematics
Organizational and time management
Ability to answer various customer inquiries in an accurate
Knowledge of production scheduling
Understanding of shipping and freight
Competencies
Teamwork
Builds trust with others by encouraging open dialogue and Seeks diverse perspectives to create stronger solutions.
Managing Change
Able to keep on track despite difficulties or barriers that may be Addresses conflict to find common ground solutions.
Continuous Improvement
Retains a mindset of always striving to make things Applies continuous improvement tools and processes to every aspect of the role.
Customer Focus
Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all Always has the customer’s needs top of mind.
Continuous Learning
Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
Drive for Results
Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational Has a sense of ownership and personal accountability for actions taken.
Education and Experience:
Associates or bachelor’s degree
Minimum experience in one of the following fields: order management, logistics, or inventory
Experience working to serve internal and/or external
Equipment Used:
Standard office
Working Conditions:
Office Environment
Occasional exposure to manufacturing
Monday – Friday, 8 am – 5
Travel Requirement:
Some travel is required for this
#LI-MN1