Outpatient Services Rep

Under the general supervision of established policies and procedures, the Outpatient Services Rep performs various administrative duties to expedite each patient's visit for clinical care at Rhode Island Hospital. This role includes preparation of patient records, registration and pre-registration activities, problem resolution, appointment scheduling, and co-payment preparation and collection. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence.

What You Will Do

Schedule patients using the hospital's scheduling system, including establishing appointment type, specific provider clinic, and appointment time. Complete pre-registration and registration processes using the online billing system, verify demographic data and insurance authorization, collect co-payments, and provide receipts. Handle coding and billing by entering diagnosis/service codes from encounter sheets, and resolve billing issues including denials. Obtain and organize medical records for use by physicians and nurses, and print reports using online scheduling and billing systems.

Why It Might Be a Fit

This role requires a High School Diploma or equivalent, demonstrated PC skills, and knowledge of medical billing routines, medical terminology, diagnosis codes, and procedure codes. Candidates need six months experience coding and billing using an online billing system, along with courteous telephone technique and good customer service skills. The position offers a pay range of $21.90-$22.91 and is a full-time day shift with occasional rotating Saturdays.

Requirements

• High School Diploma or equivalent
• Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages
• Knowledge of medical billing routines for physician office practice
• Knowledge of medical terminology, diagnosis codes, and procedure codes
• Knowledge of courteous telephone technique and good customer service skills
• Six months experience coding and billing using online billing system