Outreach Coordinator

CVS Health
Knoxville, CA
Category Customer Service
Remote
Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

  • Identifies potential resources and initiates collaboration with community centers, mental health centers, faith/ethnic-based social service organizations, and school organizations to improve member health outcomes and HEDIS measures.
  • Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes.
  • Investigates and responds to member inquiries regarding benefits in person, via telephone, and in writing.
  • Develops educational/outreach materials including but not limited to incentive documents, call scripts, event flyers, social media text, etc.
  • Develops and maintains member incentive programs to support HEDIS initiatives;

Benefits

  • Affordable medical plan options
  • 401(k) plan with company matching contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation program
  • Weight management program
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
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