Outside Coordinator

ACV
Portland, OR
Category Customer Service
Job Description
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

Requirements

  • Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process
  • Communicate with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day
  • Provide direct communications link to customers to ensure their expectations are met and service issues are resolved
  • Educate dealers on all Auction products and services
  • Investigate, troubleshoot, and resolve customer problems and issues

Benefits

  • Multiple medical plans
  • Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
  • Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options
  • Employee Stock Purchase Program
  • Retirement planning through the Company’s 401(k)
  • Paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave
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