Outside Recovery Associate

Country Critters
Knoxville, TN
Category Customer Service
Job Description
Role Overview

The Outside Recovery Associate facilitates efficient management of various projects in the outdoor merchandising area, assisting customers in loading their vehicles post-purchase. The role involves activities such as pricing and zoning outdoor merchandise, unloading deliver trucks, gathering shopping carts, attending to customer inquiries, and maintaining a pristine exterior presentation of the store.

What You Will Do

Deliver exceptional customer service, collect customer signatures, perform 'load outs' for customers, adhere to the Outdoor Merchandising Guide, ensure accurate pricing, and maintain the parking lot, corral, and designated areas.

Why It Might Be a Fit

The Outside Recovery Associate must be engaging with the team, display excellent verbal and written communication skills, and demonstrate adaptability in response to changing priorities and evolving business needs.

Requirements

  • Ability to be engaging with the team within a fast-paced setting
  • Excellent verbal and written communication skills
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
  • Demonstrated experience making sound decisions in a professional context
  • Ability to operate independently without direct oversight
  • Ability to utilize in-store computer systems, scanning technology, and wireless handheld devices

Benefits

  • 401(k) plan with 100% match on the first 3% of contributions and 50% of the next 2%
  • Healthcare plans
  • Virtual doctor visits
  • Access to Centers of Excellence
  • 15% Associate Discount
  • Dave Ramsey's SmartDollar Program
  • Associate Assistance Program
  • RK Cares Associate Hardship Program
  • 24/7 Chaplaincy Services
  • Company paid YMCA Family Membership
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