Overnight Front Desk Clerk

Requirements

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system.
• Provide guests with information pertaining to hotel services.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions.

Benefits

• Competitive pay
• Comprehensive benefit packages
• Hotel room discounts
• Discounts on food and beverages
• Professional development and advancement opportunities