Role OverviewThe Overnight Front Office Agent is responsible for providing exceptional guest service during overnight hours while ensuring the accuracy of hotel financial records through nightly audit processes. This dual-role position combines guest-facing responsibilities with accounting and administrative tasks essential to the hotel’s daily operations.
What You Will Do
Welcome and assist guests with check-in and check-out procedures, handle guest inquiries, manage overnight room assignments, and balance and reconcile all daily hotel transactions.
Why It Might Be a Fit
We offer excellent benefits, including free room nights, medical, dental, and vision insurance, 401K with company match, paid vacation, and many more. If you have previous hotel front office or night audit experience, strong computer skills, and excellent communication and guest service skills, you may be a good fit for this role.
Requirements
- Previous hotel front office or night audit experience preferred
- Strong computer skills, with experience in Opera PMS and hotSOS
- Basic knowledge of accounting and reconciliation principles
- Exceptional attention to detail and strong problem-solving abilities
- Ability to work independently and make sound decisions during overnight hours
- Excellent communication and guest service skills, with a calm and professional demeanor under pressure
- Flexible availability to work overnight shifts (10 PM-6:30 PM or 11 PM-7:30 AM), weekends, and holidays as required
- Ability to stand for long periods of time
- Ability to lift, push or carry up to a moderate weight
- Must have a valid license to operate a motor vehicle
Benefits
- Free Room Nights
- Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, and Vision Insurance
- 401K with company match
- Paid vacation, sick days, new child leave, and personal day
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
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