Role OverviewThe Overnight Front Office Host serves as the face of the hotel during overnight hours, welcoming guests, processing arrivals and departures, and ensuring a seamless check-in and check-out experience.
What You Will Do
Deliver warm, genuine, and personalized service to every guest, process arrivals and departures, respond to guest requests, and complete nightly audit procedures.
Why It Might Be a Fit
The ideal candidate is passionate about hospitality, thrives in a dynamic environment, and enjoys creating memorable experiences.
Requirements
- Previous front office, guest services, hospitality, or customer service experience
- Luxury, lifestyle, or upscale hotel experience
- Previous Night Audit experience
- Opera PMS experience
- Strong communication, organization, and problem-solving skills
- Ability to work independently and make sound decisions during overnight operations
- Strong attention to detail and ability to accurately handle financial transactions
- Ability to provide exceptional guest service in a fast-paced environment
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off and Paid Holidays
- Complimentary Associate Parking
- Hyatt Colleague Travel Discounts Worldwide
- Employee Assistance Program
- Tuition Reimbursement Opportunities
- Career Growth and Development within Hyatt
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