Role OverviewThis leadership role is responsible for the safe, efficient, and guest-focused operation of the hotel overnight. As the primary decision-maker during the shift, you will lead the response to guest concerns, operational incidents, and building-related issues while partnering closely with Front Office, Engineering, and Security.
What You Will Do
Oversee the overnight operations for the hotel, respond to escalated guest concerns, handle guest disturbances, and coordinate the execution of the hotel's response to emergencies and building system issues.
Why It Might Be a Fit
The ideal candidate is calm under pressure, exercises sound judgment, and is comfortable making independent decisions. This role requires a strong understanding of hotel operations and building systems, as well as strong conflict resolution, communication, and decision-making skills.
Requirements
- Three or more years of leadership experience in hotel operations, engineering, facilities, security, or a related operational environment
- Previous Manager on Duty or hotel leadership experience preferred
- Working knowledge of hotel building systems and life safety procedures
- Experience with Opera PMS, HotSOS, or similar hotel systems preferred
Benefits
- Medical, after 30 days of employment
- Vision Insurance
- Dental Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off
- Paid Holidays
- Sick Days
- Compassionate Leave
- Jury Duty Leave
- Employee Assistance Program
- Free Uniforms and Cleaning of your Uniform
- Free parking
- Discounted Rooms at any participating Hyatt location
- Up to 12 complimentary rooms at any participating Hyatt location
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement
- ORCA Pass subsidy
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