Overnight Hotel Operations Supervisor

The Overnight Hotel Operations Supervisor is responsible for overseeing the overnight operations of a 732-room, full-service hotel. This leadership role requires experience in hotel operations, engineering, facilities, security, or a related operational environment. The ideal candidate is calm under pressure, exercises sound judgment, and is comfortable making independent decisions.

What You Will Do

The main responsibilities of this role include responding to escalated guest concerns, making independent operational decisions, and coordinating communication between Front Office, Engineering, Security, and other departments. The supervisor will also lead the execution of the hotel's response to emergencies, building system issues, and operational disruptions.

Why It Might Be a Fit

The ideal candidate will have strong conflict resolution, communication, and decision-making skills, as well as experience with hotel building systems and life safety procedures. The ability to remain calm, prioritize effectively, and deliver exceptional guest service during high-pressure situations is essential for this role.

Requirements

• Three or more years of leadership experience in hotel operations, engineering, facilities, security, or a related operational environment
• Previous Manager on Duty or hotel leadership experience preferred
• Working knowledge of hotel building systems and life safety procedures
• Strong conflict resolution, communication, and decision-making skills
• Experience with Opera PMS, HotSOS, or similar hotel systems preferred

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Full-Time Colleagues: 11 days (88 hours) earned for having 0 - 3 years of service, 16 days (128 hours) earned for having 4 - 8 years of service, 21 days (168 hours) earned for having 9+ years of service
• 6 Paid Holidays per year
• 6 Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy