Overnight Hotel Supervisor

Hyatt
Palm Springs, CA
Category Customer Service
Job Description
At Hyatt, we believe in the power of belonging, and we turn trips into journeys, encounters into experiences, and jobs into careers. As an Overnight Hotel Supervisor at Thompson Palm Springs, you will provide leadership and guest support, ensuring exceptional service and upholding brand standards.

Requirements

  • Acting as Manager on Duty during the overnight shift
  • Supervise and support the overnight team
  • Handle guest concerns, escalations, and special requests
  • Ensure overnight operational continuity and safety
  • Oversee night audit functions and reports
  • Maintain communication with management regarding overnight incidents or concerns
  • Conduct security patrols
  • Ensure brand standards, policies, and procedures are upheld overnight
  • Conduct all audit procedures in accordance with hotel and company standards on a daily basis
  • Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up
  • Prepare the front office for the upcoming shifts, resetting systems and operations for the day's business
  • Function as PBX operator during the audit shift, managing communication duties effectively
  • Participate in all front office meetings with an active and collaborative approach
  • Engage in all training and cross-training opportunities, continually enhancing skill sets
  • Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience

Benefits

  • Health, Dental, Vision Insurance eligibility after 30 days of employment
  • Paid Time Off (PTO)
  • Compassionate Leave
  • Life Insurance
  • Paid Holidays
  • 401k Retirement Savings Plan & Company Match
  • Paid Parental Leave & Adoption Assistance Program
  • Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
  • Tuition & Wellness Reimbursement
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