Overnight Operations Manager - Front Office

Hyatt
New York, NY
Category Customer Service
Job Description
Role Overview

This position is responsible for overseeing the Front Office and Housekeeping divisions during overnight shifts, providing exceptional service to guests, and ensuring sufficient staffing to meet business demands.

What You Will Do

The Overnight Operations Manager will interact with guests, maintain confidentiality of guest information, foster positive relationships with team members, and ensure 100% guest satisfaction.

Why It Might Be a Fit

The ideal candidate will have 2+ years of progressive management experience, a service-oriented style, and excellent communication and organizational skills.

Requirements

  • Local 6 Union experience
  • At least 2 years progressive management experience
  • Hotel/Hospitality degree an asset
  • Clear concise written and verbal communication skills in English
  • Proficient in Microsoft Word and Excel
  • Excellent organizational, interpersonal, and administrative skills

Benefits

  • Salary range: $72,000 to $77,000 depending on experience
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