Owner-Operator Advisor - DOT Training and Continuing Education

Landstar System
Any Location, GA
Job Description
As an Owner-Operator Support & Success Specialist, you will support Landstar’s Owner-Operators by establishing clear revenue expectations, resolving operational questions and concerns, and conducting thorough post-orientation follow-ups. You will also facilitate effective communication between BCOs, their advisors, CABS Coordinators, and Landstar Agents.

Requirements

  • Establish revenue expectations and provide solutions to operational questions or concerns.
  • Conduct post-orientation follow-ups to assess and support ongoing BCO needs.
  • Facilitate communication between new BCOs/Operators, advisors, CABS, and agents; assist with issue resolution.
  • Update contractor, tractor, and operator records in iSeries 400 and maintain accurate documentation.
  • Recommend improvements to orientation/CABS programs and serve as backup for Orientation and CABS Coordinators, including classroom instruction, contract renewals, hazmat recertification, and issuing ELDs.
  • Educate BCOs on key Landstar tools and resources, including LandstarOnline, Load Alerts, Lane Match, IVR cards, Profit & Loss tools, and business success applications.
  • Handle incoming calls and visits, participate in weekly orientation retention calls, and assist with safety meetings (occasionally after business hours).
  • Facilitate problem resolution between agents and BCOs and perform Hours-of-Service reviews as needed.
  • Support the driver simulator program and assist with special projects or other assignments as required

Benefits

  • Affordable medical plans
  • Employer 401(k) match
  • Paid time off
  • Tuition assistance
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