Role OverviewThe Emergency Communications Training and Q/A Coordinator will function as a Team Leader in the LIFE FORCE Communications Center, ensuring proper staffing of assigned personnel, maintaining standard operating procedures, and reviewing all Flight Communications and RMCC records to assure appropriate documentation and performance standards are met.
What You Will Do
Reviews Public Safety Dispatch records, creates and maintains staffing schedules, develops training material, and provides entry-level Public Safety Telecommunicator training.
Why It Might Be a Fit
The ideal candidate will have a minimum of five years of emergency medical field experience, a minimum of three years of continuous experience as an FAA Part 135-certificate Rotor-Wing Flight Follower, and experience with computer-aided dispatch program administration.
Requirements
- Graduate of an accredited Paramedic training program
- A minimum of five (5) years emergency medical field experience
- A minimum of three (3) years continuous experience as an FAA Part 135-certificate Rotor-Wing Flight Follower
- Experience with computer aided dispatch program administration, automatic vehicle location tracking systems, electronic patient care record systems or electronic health record systems and audio logging recorder systems
- Experience managing Automatic Call Distribution / Call Center Telecommunications systems
- Current licensure to practice as a Paramedic in the State of Tennessee
- APCO Certified Public Safety Telecommunicator
- APCO Public Safety Telecommunicator Instructor
- Current BLS certification
- FEMA ICS Courses: ICS-100, ICS-200, ICS-700, ICS-800 level courses (within 60 days of employment)
- Valid Driver's License
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