Role OverviewThe NYC Department of Finance's Office of the Taxpayer & Parking Summons Advocate is seeking a Parking Summons Case Advocate to assist members of the public with parking and camera summons-related issues and complaints. The ideal candidate will provide technical and procedural guidance, conduct research, and provide effective case advocacy and resolution.
What You Will Do
The Parking Summons Case Advocate will investigate, research, and respond to complaints and inquiries related to parking summonses, camera violations, and the adjudication process. They will also identify and analyze systemic issues and liaise with DOF business units to address and resolve difficult cases.
Why It Might Be a Fit
The selected candidate will have the opportunity to serve as a Parking Summons Case Advocate and make a positive impact on the community. They will work closely with the Taxpayer Advocate and other DOF business units to resolve complex problems and provide exceptional customer service.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above
- Education and/or experience which is equivalent to '1' or '2' above
- At least one year of experience as described in '1' above
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Remote work up to 2 days per week
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