Job Description
Job Description
PURPOSE AND SCOPE:
The PT Assistant I, Library Joint Use provides friendly, efficient, high quality customer service to students, faculty, staff, and community patrons. He or She assists students, faculty and the general public in obtaining library resources, helps students find library materials, shelves books and periodicals, manages study rooms, creates student IDs, and completes other duties as assigned. He or She circulates library materials and maintains patron records using the integrated library system and other software, interprets and enforces established library policies and procedures, and works within the guidelines and procedures of job function with little to no supervision. This position will support the library primarily during nights and weekends.
ESSENTIAL JOB FUNCTIONS:
Open and close library during specified hours and securing library equipment and cashbox. Charge, discharge, and renew library circulating and reserved materials. Register and re-register library patrons in SirsiDynix Symphony Workflows. Process student ids, specialty badges for Health services, and employee Access card badges using ID Credentials
Retrieve and process system intra-library (Harris and Montgomery county public libraries and all of Lone Star college libraries) hold requests for campus items. Receive and process incoming bins for shelving and hold requests for campus patrons. Route interlibrary (via Library Technical Services) loan requests. Handle the book drops and in house use items. Notify patrons via library email concerning hold requests and processing expired holds
Collect and record fines and fees. Remove library service indicator blocks using iStar program. Add funds to patron printing accounts using Pharos and instruct patrons on printing procedures. Troubleshoot copiers and printers. Administer and approve guest account access for Public library patrons and community patrons
Collect monies for fines and lost materials, update system records accordingly. Document day end balance of fines collected and ensure tallies match, deliver to designated area for accounting
Answer telephones and provide routine information or refers and transfers calls. Assist with the maintenance and order of the Circulation department by organizing forms and supplies, cover new books, and repair non-print cases, books, and other library materials
Assist in the preparation of book displays, withdrawing of library materials, inventory, and other special projects as needed
Provide customer service assistance to library visitors; serve as point of contact for the library in person, by phone and email; refer patrons to reference librarians when additional reference assistance is needed
Use integrated Library system software to perform circulation services including checkout and renewal of materials, maintaining patron Library records, processing requests and holds and other general circulation services
Use integrated library system software to issue and update student, faculty and patron ID cards, ensuring proper identification is presented and accurate information is entered/updated in the system
Enforce circulation policies and procedures for students, faculty and the public. Participate in the development of documentation for Circulation Desk procedures
Prior to end of shift, secure library and perform closing duties for 2nd Floor which includes ensuring all patrons have exited, locking side doors and 2nd floor main entrance sliding glass doors, locking the elevator at ground floor so no one is allowed to enter 2nd or 3rd floor, turning off all computers and ID camera, ensuring all material is stored in proper location
Assist library patrons in the use of computers, copy machines, and the pay print system, fax machine, audiovisual equipment, scanner and various other technology
Participate in shelf reading, collection inventory and repair of materials. Provide back-up support to the Learning Center, assist with library programs and special projects as needed, responsible for other reasonable, related duties as assigned
Retrieve, sort and distribute mail and courier deliveries as assigned, maintain supplies & forms, straighten materials and equipment, record daily activity statistics. Maintain overall general appearance of the library, monitor security gates, public access computers, computer labs and the copy room
KNOWLEDGE, SKILLS AND ABILITIES:
Responsible and dependable
Working knowledge of office practice and procedures
Working knowledge of personal computers and common office software such as Microsoft Excel, Word, Outlook
Excellent written and verbal communication skills
Excellent organizational and interpersonal skills
Ability to prioritize duties using sound customer service principles
Ability to interpret policies and procedures
Ability to work independently and as part of a team
Ability to work nights and/or weekend shifts
PHYSICAL ABILITIES:
The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as typewriters and record boxes. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
Work scheduled primarily Monday-Thursday 3:00 PM to 8:00 PM and Friday-Sunday 12:00 PM to 5:00 PM.
REQUIRED QUALIFICATIONS:
High school diploma or GED