Role OverviewProvide exceptional customer service in a safe and clean environment to ensure customer return visits. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment.
What You Will Do
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Why It Might Be a Fit
Ability to work cooperatively in a high-paced and sometimes stressful environment, manage conflict in a reasonable, nonconfrontational, and cooperative manner, and act with honesty and integrity regarding customer and business information.
Requirements
- Provide exceptional customer service
- Treat customers/employees in a fair and ethical manner
- Gain and maintain knowledge of products sold within the department
- Collaborate with associates and promote teamwork
- Prepare beverage selections to recipe and standards
- Tender transactions using company best practices
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Reinforce safety programs by complying with safety procedures
- Practice preventive maintenance by properly inspecting equipment
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
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