Role OverviewThe Case Manager & Benefits Navigator provides comprehensive case management and individualized support to program participants, with a primary focus on SNAP enrollment, retention, and compliance for ABAWD participants.
What You Will Do
Provide ongoing case management, participant assessments, individualized service planning, and follow-up, assist ABAWD participants with SNAP enrollment, recertification, and retention of benefits, and connect participants with supportive services and community resources.
Why It Might Be a Fit
The ideal candidate will have experience with SNAP, case management, and connecting participants with employment, volunteer, and community service opportunities.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, or a related field
- 2–3 years of experience in case management, human services, social services, benefits navigation, workforce development, or a related field
- Experience with SNAP, SNAP Employment & Training, ABAWD requirements, or similar public assistance programs preferred
- Knowledge of public benefits, community resources, supportive services, and employment-related barriers
- Experience connecting participants with employment, volunteer, community service, or training opportunities preferred
- Strong case management, assessment, problem-solving, advocacy, and communication skills
- Ability to establish rapport and engage individuals from diverse backgrounds
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and case management databases
- Ability to manage multiple priorities while maintaining accurate and timely documentation
- Bilingual Russian, Haitian Creole, or Cantonese and English preferred
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