Role OverviewSupports the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone.
What You Will Do
Works with recipients toward the familiarity and selection of accessible telecommunication equipment, assists customers with education and/or training regarding available services, provides troubleshooting and technical support for equipment malfunctions and/or usage problems, and maintains the program database logging service records.
Why It Might Be a Fit
An individual should demonstrate familiarity with telecommunication access options, ability to utilize language, social, and cultural sensitivity, favorable consumer-relations skills, and excellent oral, visual, and written communication skills.
Requirements
- Familiarity with telecommunication access options
- Ability to utilize language, social, and cultural sensitivity
- Favorable consumer-relations skills
- Excellent oral, visual, and written communication skills
- Superior multi-tasking, organizational, record-keeping and time-management skills
- Computer knowledge of database work and MS Office operations
- Highest regard for confidentiality
Benefits
- Other benefits not explicitly mentioned in the posting
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