Part-Time Customer Service Associate

As a Part-Time Customer Service Associate, you will provide exceptional customer care to NVR homeowners. You will be trained to evaluate customer situations, determine proper next steps, and resolve concerns. You will work in a fast-paced, high-volume call center environment.

What You Will Do

Your primary responsibilities will include delivering an exceptional customer experience, managing customer service issues, and communicating with field warranty employees. You will also be expected to keep current with knowledge of NVR products and warranty procedures.

Why It Might Be a Fit

We look for candidates with 1-3 years of professional experience in customer service, who can interact with customers, build rapport, and manage relationships over the phone. You will be a highly driven proactive problem solver with strong organizational skills and excellent communication skills.

Requirements

• 1-3 years of professional experience in customer service
• Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
• Highly driven proactive problem solver
• Strong organizational skills with the ability to prioritize and multi-task
• Excellent oral and written communication skills
• Proficient typing skills with ability to document call notes during customer interactions
• Familiarity with the Homebuilding industry or NVR's products is a plus

Benefits

• Traditional benefits
• Stock ownership through a profit sharing trust as part of our retirement savings package
• Earnings Per Share growth rate in the homebuilding industry for the past 10 years