Role OverviewJoin our team at Timber Ridge Lodge & Waterpark as a Part Time Front Desk Agent and create unforgettable first impressions for our guests. You'll be responsible for delivering exceptional guest experiences, handling reservations and inquiries, and maintaining a professional demeanor under pressure.
What You Will Do
Deliver exceptional guest experiences from check-in to checkout, masterfully handle reservations and inquiries, maintain composure and professionalism under pressure, build strong guest relationships, and accurately manage financial transactions.
Why It Might Be a Fit
We're looking for a passionate individual with strong communication and interpersonal skills, who can work independently and has good judgment, problem-solving, and decision-making skills. You'll have the opportunity to grow your career and transfer to other properties within Marcus Hotels & Resorts.
Requirements
- High school diploma or equivalent
- 6+ months previous work experience in a guest service position
- Ability to work independently
- Good judgment, problem-solving, and decision-making skills
- Excellent customer service and communication skills
- Ability to access and accurately input information using a moderately complex computer system
Benefits
- Free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- Two for one movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
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