Role OverviewWe're looking for a friendly and guest-focused Part-Time Front Desk Agent to join our team. You'll be one of the first faces our guests see and an important part of creating a warm, welcoming experience from check-in to check-out. The ideal candidate enjoys working with people, communicates with confidence and kindness, and thrives in a fast-paced environment.
What You Will Do
You'll assist with all aspects of front desk operations, answer questions, help create memorable stays, and serve as a helpful point of contact for our guests and vendors.
Why It Might Be a Fit
If you're someone who brings a positive attitude, enjoys making guests feel at home, and takes pride in providing exceptional service, we'd love to meet you!
Requirements
- Welcome guests with a warm, friendly, and professional attitude throughout their stay
- Efficiently complete guest check-in and check-out while ensuring a smooth and positive experience
- Accurately process payments, charges, and adjustments in accordance with hotel policies and procedures
- Respond to guest questions, requests, and concerns with professionalism and a genuine desire to help
- Provide helpful information and assistance to guests, vendors, and other hotel partners
- Maintain accurate guest records and ensure all front desk transactions are properly documented
- Complete required shift reports and communicate important updates, guest needs, and operational information to the management team
- Work collaboratively with other departments to ensure our guests receive exceptional service
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
]]>