Role OverviewThe Member Services Representative is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
What You Will Do
Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and responding to member questions and concerns.
Why It Might Be a Fit
Must be able to work independently, maintain constant situational awareness, and address issues promptly. Must be able to uphold Planet Fitness standards without on-site managerial support.
Requirements
- Must be a minimum of 18 years of age.
- Must be able to Lift, pull, push a minimum of 25lbs.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Satisfactory background check.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan after 3 months of service
]]>